Services & Solutions Delivery Leader, HS HK
Philips Lighting
Hong Kong, Hong Kong, Hong Kong

Job Description

In this role, you have the opportunity to

Join Philips Health System team while advancing your career in a dynamic, fast paced and multinational environment of Philips Hong Kong.

Philips as a market leader, we serve public and private hospitals in Hong Kong and Macau, provide professional solutions to medical professional including intensive care unit, operating theatre, obstetric and gynecological unit, Radiology unit and Cardiology Unit.

You are responsible for

  • Directing service teams to provide professional technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
  • Leading the resolution of customer concerns / complaints and developing customer success strategies.
  • Ensuring adequate records and systems are maintained.
  • Maintaining communication with internal parties including Sales, Solutions and Consultant team in resolving technical problems.
  • Selecting, developing and evaluating team member regularly to ensure the efficient operation of the function.
  • Acting as experienced professional with a full understanding of area of specialization, able to solve the critical requirements from customers.
  • Resolving a wide range of issues in creative ways with complete knowledge of company products and services.
  • Frequently interacting with service teams, customers, and functional peer group managers to ensure alignment with Company direction and strategy in customer service area.
  • You are a part of

    Key talent under Services & Solutions Delivery to manage customer’s requirements, in order to achieve customer satisfaction aims to increase advocacy, customer retention and expansion of Philips solutions as well as ensuring success with multiple Philips products / solutions.

    You will base in Hong Kong office and direct report to Services & Solutions Delivery Leader, Greater China.

    To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree or above
  • Minimum 12 years working experience in related service role with people management tasks, from healthcare and medical device industry highly preferred.
  • Customer focused with excellent communications skills
  • Solid Leadership skills and able to work under pressure
  • In-depth knowledge and experience on related medical device products
  • Work collaboratively, sharing knowledge and experience.
  • Fluent in English and Chinese (Mandarin oral)
  • Deliver required results with high levels of customer satisfaction for both internal and external
  • In return, we offer you

    A path towards your most rewarding career. Philips is one of the best in-class organization which offers you wide exposure and long-term career development such as internal transfer and international mobility opportunities.


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