Team Head, Helpdesk Support
OCBC Wing Hang Bank Limited
Hong Kong, Hong Kong
5天前
source : eFinancialCareers

Responsibilities

  • Lead the team to provide on-site and remote helpdesk support to users;
  • Perform Windows Desktop and Server installation, configuration, administration and maintenance;
  • Perform Windows Desktop and Server setting enhancement to cope with application change;
  • Prepare Windows Desktop and Server related documentation, such as installation procedure, training guide, testing report... etc,
  • Perform problem diagnostic by using advance troubleshooting skills
  • Requirements

  • Degree or Diploma in Computer Studies / Science or its equivalent
  • Knowledge of :
  • Windows server 2012 / 2016 and Windows 7 / 10;
  • MS Active Directory / MS SCCM;
  • LAN and WAN network management;
  • MS Office 365
  • Self-motivated and with minimum 3 years of people management experience
  • Additional qualifications such as MCP, MCSE will be an advantage;
  • Experience in Windows 10 upgrade / rollout projects will be an advantage
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