The Trainer supports Training Manager, Asia in the coordination & development, delivery Omni Channel coaching and measurement the success of training programs across the retail stores in ASIA (HK, Macau, Singapore, Australia and Taiwan).
The individual will be highly analytical and be able to use different retail KPIs to drive service and transaction qualities.
He / she will also has an exposure in developing high quality training programs to the store teams, such as service training, store management coaching, and social media training.
Support in designing, localizing and implementing training programs & system for different Asia regions
Responsible in analyzing effectiveness of different training initiatives, define post training follow-up activities and enhancement program
Develop high quality regional use training aids such as manuals, videos, handbooks and training PowerPoints
Inspire, motivate, train the field sales force via in-store coaching, especially on areas of selling ceremony, product knowledge and customers journey
Effectively follow up on the knowledge transfer and training effectiveness
Manage all logistics of training such as training notice, room set-up, material preparation, training database, reports etc.
Work closely with internal stakeholders (Retail, HR, Buying, VM, Marcom, IT) to identify training needs and develop suitable training program and contents
Work closely with external vendors on different programs and ensure smooth execution
Regular travel to different regions for new market set-up and staff orientation
EDUCATION & PRIOR EXPERIENCE NEEDED
Minimum of 3-5 years' retail training experience, candidate with less experience will be considered as Assistant Trainer
Retail selling or field coaching experience is preferred
Proven experience in managing / facilitating physical / virtual classroom
Familiar the use of different social media platforms, such as Instagram and We Chat
Knowledge in photography / video editing and social media content creation
Proficient in MS Office
Proficient in English and Chinese translation and a confident speaker with various language, such as English, Cantonese and Mandarin.
Self-motivated, active, presentable, passionate in fashion
Creative and flexible
Passionate for people management
Travelling is required
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.
Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No.
184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.