Tsing Yi, HK
source : jobs4it

Return to Vendor AssistantRole purpose : Responsible for liaising with vendors on the return of faulty goods and the action of Sale Or Return agreement, Stock swap and any stock returns as necessary, while ensuring that NET-

A-PORTER Group continues to maintain the high standards for quality with which it is associated.Key Responsibilities : Report quality issues to Vendors, Retail and Customer Care teamsBuild and maintain relationships with Vendors and Internal teamsProcess faulty stock and vendor returns as per agreed SLA’sRequest Return Authorisation number from vendors for faulty and non-

faulty returns.Ensure all RTVs are properly packaged at the highest standards using the appropriate supplies.Ensure appropriate use of company’s shipping and courier accountsFollow up on credit notes for returned product and repair cost where applicableReport Status update to RTV Coordinator as requiredMaintain accurate inventory and system update for all units assigned and processed by departmentLiaise with the seamstress to manage minor repairsLiaise with vendors to co-

ordinate repairs for customersInspect all faulty returns as per agreed SLA’s and determine appropriate actionOther duties as assigned by ManagerLiaise with internal shipping departments to arrange return shipmentsSkills and Experience : Excellent verbal and written skills specifically in regard to building relationships with suppliers and external contactsExcellent eye for details and strong organizational skillsProven ability to work with stringent deadlinesExcellent work ethics and ability to multi-

taskAbility to identify problems, demonstrate use of initiative and implement appropriate solutionsAble to work as part of a team or on your own initiativeHave a flexible approach to your workCapable of working under pressure and in a fast-

paced environmentTidy and organizedExcellent time keeping and attendanceUnderstand the importance of meeting deadlinesExperience in the fashion / apparel industry preferred, QC and clothing repairing skills will be advantage

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