At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all.
We foster a culture of inclusion through : Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Essential Duties & Responsibilities
Point of contact for all IT production issues and operational support status of all global ecommerce sites (as assigned) including related internal and third-party applications and services that support the ecommerce platform
Log and track ecommerce platform production issues and see them through to resolution.
Communicate effectively with e-Commerce development teams, business partners, and other IT teams to prioritize, mitigate, resolve and report on root-cause
Leverage hands-on experience to lead team to triage and escalate issues to third level support as appropriate
Sterling OMS Alert and Exception monitoring to help manage day-to-day OMS activity and maintain system health
Salesforce Commerce Cloud (SFCC) Operational tasks including : user management / audits, job monitoring, application / release support
Deliver regular site performance reports daily, weekly and monthly
Track and gather data for measuring operational trends and identifying areas for improvement
Maintain quality service by establishing and enforcing organizational standards
Demonstrate the ability to complete multiple tasks under pressure
Maintain operational documentation and knowledge base to streamline incident resolution
Experience, Skills & Knowledge
Bachelor's degree in Computer Science, Information Systems, Project management or other related field, or equivalent work experience
At least 3 - 5 years hands on technical experience in ecommerce or OMS development, software quality assurance or infrastructure environments
Knowledge of the ecommerce business model (i.e. Fulfillment / Shipping needs, Customer Service, User Experience, promotions planning, etc.) a plus
Sterling OMS and / or Salesforce Commerce Cloud experience required
Ability to interact effectively with internal business teams, at different levels of the organization
Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients / vendors / projects
Microsoft Office, JIRA experience
Self-motivated and results-oriented
Ability to work effectively individually and in a team environment
Excellent written and verbal communication skills
Willing to work flexible hours, as needed, to address urgent production issues
Limited evening and weekend work is required
Technology Operations Analyst, Digital Operations & Support
