Officer, Field and Agency Collections
Standard Chartered
Hong Kong, Hong Kong,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • Responsible to take necessary collection actions including telephone collection calls and outside visit for problem credit management accounts, i.
  • e. Credit Card, Personal Installment Loan, Mortgage Loan, OD and Small Medium Enterprise instalment loan.

  • Manage and coordinate with debt collection agencies in accordance with Third Party Risk Management Framework
  • Offer assistance and solutions to customers having financial difficulties through negotiation and settlement
  • Execute collection strategies and initiatives in order to manage an acceptable level of credit loss and maximize recovery return through agency assignment and / or legal proceedings
  • Ensure all procedures and operations must be complied HK Regulatory requirement and Group Collection Process Standard
  • Achieve the outcomes set out in the Bank’s Conduct Principals : Dos and Don’ts, Group Code of Conduct, Treat Customer Fairly Principal and Fraud Risk Management Framework
  • Assist manager to ensure good control mechanisms are in place and to ensure satisfactory audit clearance and operational assurance
  • Assist to strengthen the team capacity and enhancement engagement with people
  • Our Ideal Candidate

  • Solid working experience in Customer Services and Collection areas
  • Strong communication, problem solving and negotiation skill, able to work independent
  • Fluent speaking in English, Mandarin and Cantonese
  • Basic knowledge regarding the credit / collection cycle and all functions of unsecured / secured portfolio operations.
  • Knowledge in Bank's operational process and systems
  • Good computer skills including MS Word, Excel, PowerPoint, etc.
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