Account Manager, National Markets
About the role
Your purpose is to drive client profitability, retention of accounts and grow the number of services provided to the client through the strategic intent of our programs to deliver savings through spend leverage, tightened program control and optimum operational services.
Reporting to the Account Management, Team Leader, here are your key responsibilities :
Influence client buying behaviour by ensuring they directly procures all products and services from FCTG; eg. : air, hotel, car, rail, ground transport, insurance and VIP Services
Review opportunities and cost benefits for supplier contracts to deliver direct savings
Review booking procedures and ensure process consistency and efficiency
Ensure utilisation of negotiated supplier deals and business plan to execute client goals
Undertake formal reviews (phone, webex or face to face) of the travel program including analysis, commentary and recommendations relevant to the client supplier contracts
Develop and maintain relationships with key travellers, travel bookers and travel managers / procurement
Be the first point of contact for the client’s travel manager or relative key stakeholder for any feedback
What do you need to excel in this role?
Minimum of 3 years’ experience in a client relationship management or a travel consulting role
Excellent English and Chinese communication skills (oral and written)
Proficient user of Microsoft products, particularly Excel and PowerPoint. Ability to use GDS (Amadeus) is highly desirable
Excellent communication and articulation skill
Strong analytical skills - ability to make sense of large volume of information and identify travel trends and spends and provide solutions to clients
Demonstrated capability to build relationships.
Interested? Apply today to explore this amazing opportunity!