Digital Advocate - Hang Seng Bank (HK)
HSBC
HONG KONG
4天前
source : Wizbii

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers.

With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high-calibre professional to join our team as Digital Advocate.

Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience.

Here is a taste of what we have on offer :

  • Attractive basic salary
  • Healthcare insurance coverage including yourself and your family
  • Retirement benefit scheme with employer's contribution
  • Employee Share Purchase Plan
  • Work-life balance : 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
  • Preferential interest rate for staff housing loan of up to 120% of property valuation or purchase price
  • Recognizable corporate training and development program
  • Progressive career advancement opportunities
  • Principal responsibilities

  • Promote digital services sign-up to customers
  • Educate and support customers on self-serve transactions
  • Act as the subject matter expert to answer customer enquiries on digital services
  • Manage the queue and branch hall traffic by directing customer to service points
  • Provide quality customer services, support administration and operational activities at the branch according to the established procedures and the Bank's standards
  • Assist the branch in achieving the sales targets through referrals or cross-selling.
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