Senior / Customer Service Executive - Retail Banking ($17-24K, Non-sales)
Hong Kong
source : Monster

Job Description :

Our Client, one of the leading commercial banking group in Hong Kong is now looking for Customer Service Representative who are eager to develop in banking industry.

Responsibilities :

• Handle inbound calls and provide information on services to enhance customer relationships

• Deliver good customer service to meet customer satisfaction

• Identify and respond to customer needs accordingly

• Promote and cross-sell banking products as appropriate

• Collect and provide customer feedback to supervisor for improvement

• Comply with company's policies and available procedures / guidelines

Requirements :

• Minimum 1 year’s customer service experience preferably in banking / insurance / telecom industry

• Good command of written and spoken English, Cantonese and Putonghua

•Preferably with HKSI Paper 1, 7 & 8 and IIQE Paper 1, 2 & 3

• Customer service oriented and good complaint handling skills

• More experience will be considered as a senior role

Remuneration : •Bonus


• 15 Annual Leave

• Birthday Leave

• Medical Coverage

• House Allowance

• Meal Allowance

Salary : $17,000 - $24,000

Work Location : Mongkok

Interested parties please e-mail your resume to

Or contact Jeanie Koo for enquiries :

Whatsapp 9221 2428

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