Partner Service Agent
Hong Kong
source : Index Ventures

Who are we looking for?

We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team.

The team is rather new and the role is quite junior and may involve admin heavy duties. There will be plenty of opportunities to grow and expand the role.

You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self starter who is looking for a job that has career advancement opportunities.

You will :

  • Provide technical support to restaurant partner staff
  • Maintain restaurant records by updating account information
  • Work closely with the Account Management and Customer Service team to ensure service levels are met
  • Create and update menus for our restaurant partners
  • Skills you’ll need :

  • Excellent written and spoken Cantonese and English
  • Cheerful personality, good team player and ability to work under pressure in a fast-paced environment
  • Able to communicate across different teams and resolve any issues that might arise
  • Experience with Salesforce would be beneficial
  • University students are welcomed

    Able to effectively communicate to a wide range of people via telephone or email

    Benefits :

  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Additional leave days for years of service
  • Monthly gym subsidy

    Group Medical Insurance

  • Meal allowance if you are required to work late
  • Free Deliveroo Plus - Free delivery and access to special offers
  • Quarterly celebrations with the wider team, end of year parties & regular social events
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