Who are we looking for?
We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team.
The team is rather new and the role is quite junior and may involve admin heavy duties. There will be plenty of opportunities to grow and expand the role.
You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self starter who is looking for a job that has career advancement opportunities.
You will :
Provide technical support to restaurant partner staff
Maintain restaurant records by updating account information
Work closely with the Account Management and Customer Service team to ensure service levels are met
Create and update menus for our restaurant partners
Skills you’ll need :
Excellent written and spoken Cantonese and English
Cheerful personality, good team player and ability to work under pressure in a fast-paced environment
Able to communicate across different teams and resolve any issues that might arise
Experience with Salesforce would be beneficial
University students are welcomed
Able to effectively communicate to a wide range of people via telephone or email
Open, respectful and fun company culture
Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
Additional leave days for years of service
Monthly gym subsidy
Group Medical Insurance
Meal allowance if you are required to work late
Free Deliveroo Plus - Free delivery and access to special offers
Quarterly celebrations with the wider team, end of year parties & regular social events