Assistant Vice President, Desktop Support Engineer, Chief Technology Organization
Bank of America Corporation
Hong Kong

About Bank of America Merrill Lynch :

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries.

In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers.

We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities.

Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe.

Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business.

Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.

Bank of America Merrill Lynch is an equal opportunities employer.

Position Description

Background : Hong Kong Desktop Support Team is responsible for ensuring superior customer experience on matters relating to Technology.

This Support Engineer will be a hands-on member taking on an internal customer facing role. This requires excellent communication and prioritization.

The Desktop Support Team provides second level support for approx. 1,800 users based in Hong Kong offices.

Key Responsibilities

  • Deliver superior End User Experience while ensuring a managed, secure End User environment
  • Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
  • Assist Service Delivery team in keeping desktops in compliance with Bank standards
  • Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
  • Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate.
  • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
  • Assist with patching and upgrading end user devices
  • Address quality and schedule conflicts
  • Rotating shift within the supporting hours from 06 : 30 19 : 00
  • Availability for ad-hoc work after hours and on weekends where necessary
  • Ability to work in a high-pressure, fast moving environment
  • Key Requirements

  • At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, in the financial sector
  • At least 3 years’ experience on trading floor / experience with Bloomberg, Reuters & trading platforms
  • Knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments
  • Knowledge of Desktop Services, security and access standards and practices
  • Basic understanding of networking and server technologies
  • Proficient in supporting a Windows 7 desktop environment & Microsoft suite of applications
  • Good communication skills and strong analytical skills
  • Languages English required, Cantonese and Mandarin a plus
  • 申請
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