Head Of Service Engagement, P&C Operations


Roles and Responsibilities

Plans and oversees strategic, operational, and administrative programs, projects, and / or services of broad significance to the organization within Policy Administration, Property & CausalityProvides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.

Provides professional consultation and leadership to all faculty and staff employed by the component and service as the principal point expertise on all matters relating to the specified functional area of focus.

Manages and / or provides day-to-day leadership to various technical, professional, and / or administrative personnel engaged in specified project activities, as appropriate to the position.

Ensure strategic objectives are met, communicate with business partners in Sales, Business, IT, etc. to ensure all operations and systems are aligned with business needs and support business growth.

Establish service standards and monitor efficiency, performance and quality. Allocate resources efficiently to achieve timely delivery of services to both internal and external customers.

Responsible for resources planning. Provide coaching and training to team members and ensure that effective succession management and employees development plans are in place.

Requirements :

  • University degree in any discipline, preferably with professional qualifications, FLMI, ACS, ALHC
  • Minimum 10 years of management experience in Operations, with 8 years of supervisory or managerial level
  • Strong analytical, negotiation and communication skills, detailed minded and sound judgment, able to work in fast paced environment independently
  • Excellent communication skills and people management skill
  • Good command of written and spoken Chinese and English
  • Good computer literacy in using Miscrsoft and core administration systems
  • Customer-Driven, People-Centric and Team-Focused.
  • About AXA

    Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

    Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

    In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

    AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

    AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

    We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

    AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

    We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

    1Based on 2013 Office of the Commissioner of Insurance market share statistics

    What We Offer

    We offer excellent career prospects and attractive remuneration package to the right candidates.

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