Helpdesk Agent
Kowloon, Hong Kong


  • Handle general enquiries, customer requests and / or technical support cases via phone / email
  • Provide assistance to help customers resolve problems encountered
  • Log customer requests into the system and resolve or escalate to the appropriate support team
  • Escalate technical issues to application support for additional troubleshooting
  • Monitor and maintain the SLA of the tickets
  • Requirements

  • Diploma or above in Information Technology or Computer related disciplines preferable
  • At least 2 year’s customer service / helpdesk experience
  • 1-2 years of relevant experience in IT support is preferred (candidate with less experience may also be considered)
  • Customer-oriented with good communication skills in English and Chinese, both written and spoken; with proficiency in Putonghua will be an advantage
  • Ability to multi-task in a fast-paced environment
  • PC knowledge including MS Word, Excel and Chinese word processing
  • Relevant experience in banking will be definitely an advantage
  • Attractive remuneration package will be offered to the right candidate. Please send full resume with expected salary via email hr hk. Only shortlisted candidates will be contacted. All information provided will be treated in strict confidence and used only for recruitment purposes.


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