IT Officer/Assistant IT Officer
City University of Hong Kong
Kowloon Tong, Hong Kong


  • Assist in the administration and support Microsoft 365 and cloud collaborations service such as Microsoft Azure Active Directory, Teams, Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Information Protection;
  • Perform lifecycle management for SSL certificates including but not limited to procuring, inventory taking and installing single domain SSL certificate, Extended Validation SSL certificate, Multi-Domain SSL certificate (SAN) and wildcard certificate;
  • Perform daily operation activities including but not limited to handling incidents, service requests and implementing system changes according to CSC ITIL standard and procedures;
  • Enhance the office automation and integration of CityU email and collaboration environment through PowerShell scripts, batch jobs and APIs development;
  • Assist in the administration and support of email gateway and email backup solution;
  • Assist in the evaluation, recommendation, purchase and implementation of software, tools or applications;
  • Work closely with vendors and system integrators to implement effective IT solutions;
  • Create and maintain system design and operations documentation; and
  • Perform any other duties as assigned.
  • Requirements

  • A Bachelor’s degree in Computer Science / Software Engineering / Information Technology or related disciplines, with at least 3 years’ post-qualification working experience;
  • Knowledge of programming with Powershell script, C#, ASP.NET, PowerBI, MS SQL;
  • Experience in managing projects and vendors, and presenting project update and technical solutions to the management and across teams;
  • Being proactive, eager to learn and well-organized with a strong sense of urgency and responsibility;
  • Strong analytical, good interpersonal and communication skills;
  • Adaptability to change and ability to work independently and as part of a team;
  • Good command of written and spoken English and Chinese are required; and
  • Solid hands-on experience in administering and supporting Microsoft 365 and its applications is definitely an advantage.
  • Candidates with lower qualifications will be considered for appointment as Assistant IT Officer.

    Shortlisted candidates will be invited for a written test.

    Salary and Conditions of Service

  • Remuneration package will be highly competitive, commensurate with qualifications and experience. Appointment will be made on a fixed-term contract;
  • fringe benefits include gratuity, leave, medical and dental schemes.


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