Ensure all operation activities being complied with the requirements of established policies, guidelines, card schemes and regulators;
Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures with continual identification of improvement opportunities;
Assume full management responsibility for all daily activities, including investigation, risk assessment, card suspension and replacement, development / refinement of fraud detection rules and parameters (including recommendation of security enhancements to Head of CCD), Operation Policies / Guidelines update as well as participation in project developments.
Mobilize resources to well support daily operations to ensure the activities running smoothly in a good quality.
Develop and implement security measurements to protect the Bank from the risks of operation failure;
Maintain technical knowledge by reviewing card schemes’ publications;
Drive initiatives in the teams from time to time in order to increase the productivities with less resources;
Monitor the progress of product and system developments against targets;
Utilize skills in daily operations to lead the teams in change processes so as to strengthen staff adaptability;
Support Department Head and undertake the assigned roles and tasks.
Degree holder in Business Administration or related discipline with proven and solid relevant experience in card security areas with at least 5 yearsOr HKCEE passed with at least 10 years’ relevant experience in fraud controlwith at least 5 years in managerial level.
Familiar with card fraud operations in respect of card schemes;
Strong leadership with hands on experience to manage complex and competing priorities;
Effective communication and presentation to senior management and cross-functional stakeholders;
Pleasant, dynamic, initiative and result-oriented;
Good command of written and spoken English and Chinese;
Proficient in MS Word, PowerPoint and Excel.