Senior Project Manager, Customer Delivery
adenza
Hong Kong
5天前

Calypso Technology and Axiom SL have merged to form a new company, Adenza.

Division Overview

Customer Success is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.

Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview

Our well-established team is charged with providing expert customer delivery to our major clients in the wider APAC region.

The team is comprised of functional and technical experts covering the front, middle and back-office.

The team is seeking a Project Manager to lead our system upgrades and implementations as part of the Customer Delivery team.

Department Customer Delivery Employment Type Permanent - Full Time Location Hong Kong

Responsibilities

  • Tracking the progress of implementation to meet deliverables and the system go live date.
  • Develop and maintain Project Plan.
  • Identify and set appropriate Project Controls.
  • Day-to-day management and leadership of the project and the project team. Manage effective transition between project phases.
  • The Project Manager will be responsible for managing and communicating issues to the customer and internal project teams.
  • Working directly with customers to review, business / functional / technical requirements to ensure high-quality delivery of any configuration and / or custom code.
  • Coordinate the deliverable of core product enhancements with the PM, Engineering & QA departments to ensure that they fit into the project timelines.
  • Monitor and control the overall profitability of various project types (T&M, Fixed Price, Hybrid) to ensure baseline targets are kept or managed accordingly with the regional Customer Delivery Director.
  • Work with Sales and the Customer Delivery Director to prepare estimates and project plans for new opportunities.
  • Adopt our Delivery Framework and tools on all projects and deliver.
  • Management of the internal and external resources involved in the project.
  • Skills And Requirements

  • Minimum 8+ yrs of PM experience in the delivery of projects in an onsite / offshore model to Capital Market clients and Resource Management Experience
  • The PM must be able to scope, convey plans, issues, and concerns to clients and team members in a clear, logical, and concise manner.
  • Experience working in systems or business analysis and system design within the capital markets industry.
  • Experience in the implementation and support of a Front or Back office system within a Bank, Hedge fund, or Asset Manager.
  • A strong demonstrable record of customer service and ability to manage a multi-location team and deliver projects.
  • Must be customer-driven and capable to work within a collaborative team environment focused on providing a high quality of service to the customer.
  • Willingness and ability to travel as our implementations take place on our client sites.
  • Project Management Certification, including PMP and Agile, is preferred and considered a differentiator.
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