Position Title : Senior Loss Adjuster, Level 3
Position Reports to : Technical Director, Hong Kong
GSL : Crawford Asia, CCS
Business Unit : Crawford Asia
Number of Direct reports : none
To effectively manage the assessment and negotiation of claims in accordance with agreed claims settlement authority levels, Policy coverage, Service Level Agreements and Key Performance Indicators.
May lead a team handling various caseloads and claims classes, and deal with more complex claims using proactive measures and understanding the need to control costs.
Level 3 Senior Loss Adjuster is a Technical Lead position with an emphasis on advancing claims management skills, knowledge and leadership skills to progress to a Lead Adjuster role.
Specific Position Requirements
Experience / Knowledge / Abilities
Key Working Relationships
Key Crawford Behaviours
Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers' circumstances, problems, expectations, and needs
Organisational / Time Management :
Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
Communication / Interpersonal Skills :
Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
Responds to requests for information, emails and returns telephone calls promptly and professionally
learn new skills, perform work in different ways; willing to be flexible.
Team work : RESTORE Values
Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives.
Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect.
Willingness to transfer knowledge and skills as appropriate.
Exemplify and demonstrate commitment to the Crawford RESTORE values of, Respect, Empowerment, Sustainability, Training, One Crawford, Recognition and Entrepreneurial Spirit.