About Natus :
We are a leading provider of healthcare products used for the screening, detection, treatment, monitoring and tracking of common medical ailments in newborn care, hearing impairment, neurological dysfunction, epilepsy, sleep disorders, and balance and mobility disorders.
Job overview :
The Clinical Applications Specialist role performs the installation and training of Natus software and hardware in clinical locations.
The role also assists in software, hardware, technical, and PC issues to work towards prompt resolution in order to maximize customer satisfaction, and promote a quality image of Natus.
Specified regions include Asia and Pacific.
Duties and Responsibilities in this job :
Perform demonstrations on Natus equipment that involve the modalities of EEG, EMG and IOM.
Assist with onsite installation of Natus hardware and software, including configuration and testing.
Conduct onsite training to clinical staff on the operation, maintenance, and troubleshooting of the complete diagnostic system including software and hardware.
Assist with field trial sites as assigned.
Work closely to resolve issues at problem accounts and communicate status to the Manager of Field Service.
Communicates customer feedback to the product development group.
Work closely with technical support, sales, and customer service and serve as a liaison to ensure customer needs are met.
Participate in training sessions and review new products to stay up-to-date with new product offerings.
Occasionally travels to US or EU may be required for training purposes (estimated 2-3 times / y)
Our ideal candidate will have the following desired qualifications and skills :
A minimum of 3 years in a similar role working with advanced neuro diagnostic equipment
A relevant advanced qualification in Biomedical engineering or a related field.
A strong customer service focus married with technical problem solving aptitude.
Ability to write routine reports and correspondence.
Capability to speak effectively before groups of customers or employees of the organization.
Aptitude to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference and volume.
A positive can do attitude, a willingness to learn and work for a common goal as part of a higly skilled and diverse team of professionals.
Natus Medical is an Equal Opportunities Employer