- Associate Account Manager
Johnson & Johnson
Mongkok, China

J&J Medical HK is the market leader in the Medical Company; It is in the business of caring and providing solutions to doctors, patients and nurses.

It comprises of multiple Franchises providing healthcare solutions across Orthopaedics, General Surgery, Infection Prevention, Wound Management, Minimally invasive surgery, and Cardiovascular Surgeries.

DePuy Synthes Companies of Johnson & Johnson is the largest orthopedic company, most innovative and comprehensive in the world.

It offers a breadth and depth of products, services and programs in the areas of spine, craniomaxillofacial neurological tools, sports medicine, joint reconstruction, trauma, and biomaterials.

Position Title : Associate Account Manager

Business Unit : DePuy Synthes Spine & CMF

Reports to (Title) : Associate Sales Lead

Position Summary :

Achieves / exceeds sales targets for the Franchise within a designated territory, and in a manner consistent with the CREDO, company policy and goals.

The Individual Contributor is responsible for closing the sale and providing professional clinical supports and services for our customers customers.

Has thorough knowledge of the products responsible, and maintains a deep understanding of customers’ needs, as well as ambitious developments in the market place.

Develops long-term positive customer relationships, building dedication and confidence in us as a preferred supplier.

Responsibilities / Accountabilities :

Sales Turnover

Sell franchise products within a territory. Provide weekly and monthly sales action plan to manager, reflecting the activities required in each account to achieve sales objectives.

Analyze sales reports to find opportunities, recognize routine problems; analyze causes and recommend solutions. Able to negotiate and close sales in routine situations, and with mentorship when handling more complex deals.

Participate in workshop and Conference when required.

Territory Management

Develop understanding of customer needs to identify sales opportunities. Identify tender / contract opportunities and work with colleagues to deliver.

With mentorship, develop an effective and efficient territory plan. Identify and train surgeons on new technologies and solutions through consult-in-surgery, one-on-one sales calls, one-to-many training sessions

Customer In-service Education & Training

Work with manager to identify customer in-service needs and provide clinical supports upon customers’ need for facilitating the use of products efficiently and effectively.

Develop and maintain positive relationships with all levels of customers. With assistance, co-ordinate and deliver in-services education sessions.

Advise marketing on customer's in-service education resource needs

Key Account Management

With mentorship, prepare a plan to optimize key account development and sales growth. Identify and document key customers and decision makers.

Be aware of Key Account strategies for growth. Identify and optimize cross selling opportunities and work with managers / colleagues to realize these.

Provide customer support on inventory, within company guideline

Product & Market Knowledge

Develop understanding and continually enhance personal understanding of product's features, benefits, correct product application and usage and anatomy, physiology and medical procedure knowledge, through practical experience, training programs, and learning from key end-users.

Able to demonstrate application / usage of products and differentiate them from competitor's products. Develop understanding of high-reaching products, their features-advantages-benefits.

Gather information on current practices, behaviors and attitudes. Vigilantly obtain usage data of all trained surgeons and monitor adoption

Expense, Equipment and Samples

Judiciously handle AR, operating expenses, (transportation, A&P, and travel) while ensuring sustainable productivity. Seek prior approval for budget variations.

Work within sample issue and co-ordination guidelines. Agree expense budget / guidelines with immediate Manager. Plan sample and expense utilization to optimize usage while remaining in budget


Identify specific actions to improve job performance in specific areas. Participate in nominated training programs. Active self-learning strategies to maintain knowledge.

Focused effort to achieve high levels of performance in knowledge tests and assessments related to training. Effectively apply new learning on the job.

Corporate Ethics and Governance

Follow the guidelines from our Credo, code of business conducts and HCC compliance. Maintain a responsible and ethical approach while actively pursuing business outcomes.

Conduct business within ethics and values expressed in Credo. Relationship with customers based on high ethical standards

Qualifications :

Degree or Post graduate degree in science or medical related disciplines.

6 to 8 years of sales experience in healthcare is preferred.

Applicants with Orthopedic experience is preferred.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

How to Apply :

If you are keen to take up the challenges, please click "apply now". You will be redirected to J&J careers website to complete online applicant process and online Credo Assessment.

Personal data provided by job applicants will be used for recruitment purpose only.Candidates who are not being invited for interviews within four weeks may consider their applications unsuccessful.

All applications will be kept for maximum of six months as future reference for similar openings.

see above


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