The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience and CRM to local and overseas customers of The Hong Kong Jockey Club.
It operates 88 Race Meetings a year, 33 Simulcasts days, a thrice-weekly Mark 6 Draw, 7X24 Digital Channels, 7X24 Football Betting Services on over 11,000 different leagues per year.
The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.
You will :
Formulate and perform daily tasks to monitor e-betting channels’ operation and performance, and enhance operation procedures to achieve operation excellence
Develop and use robotic automation tools to simulate end-users’ process flow and behavior for 24x7 monitoring and operation
Work with various I.T. and frontline teams to develop short-term workaround and long-term fix for resolving operation incidents and investigating root causes
Resolve customer enquiries and problems regarding the Club’s digital betting channels
Supervise supporting staff and report duty according to roster.
You should have
A degree holder in Business or Marketing with strong technology knowledge and experience in e-Business OR degree holder in Computer Science / Electronic Engineering / E-Commerce with a keen business sense and ability to take the customer's viewpoint
A minimum of 5 years’ experience in operations, preferably with experience in projects implementation and incident management
Experience in formulating and automating operation tasks with decent plan
To be energetic, creative and persistent in achieving results
excellent written and oral communication skills in both English and Chinese
To be able to work on shifts round the clock, including Sundays and public holidays.
Premium is provided for night shifts.
Candidate with less experience will be considered for the position of Digital Services Officer)
Terms of Employment
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.
Contract renewal will be subject to mutual agreement between the Club and the individual.