Position Title : Country Manager
Position Reports to : President (Asia)
GSL : Crawford Asia GTS / CCS
Business Unit : Crawford Asia
Number of Direct reports : 11
Responsible for the performance of the office operations in Asia, specifically achieving revenue growth and operating earnings through effective leadership and cost management.
The role is in charge of in country employees.
Operational management of a multi-discipline unit, including CCS, GTS and Support Staff.
New business development.
Key customer account management.
Some travel will be required.
To design, implement and maintain the operational strategy, delivering on the priorities agreed with the President Asia.
To provide effective leadership to the country offices giving guidance and support to ensure high levels of service delivery, driving employee engagement.
To grow the operation through establishing a people plan that identifies and retains talent to deliver high performance.
To monitor and track performance to budget and review processes to ensure productivity and efficiency targets are met.
To manage the P&L effectively, ensuring corporate governance and robust cost control.
To provide a strategic review of the operation to ensure continued turnaround and sustained profitability.
To build a network of influential stakeholders in the market and actively pursue new opportunities for business development, across both the local and international markets.
To attend seminars and engage with local industry experts to tap into new and emerging markets.
To provide technical support and supervision to teams to ensure successful delivery of a high quality service provision.
To foster a corporate culture that promotes ethical practices, individual integrity, customer centric focus and service value.
To develop an operational framework that will include creating, implementing and evaluating governance policies and procedures to achieve legislative compliance and protect the business.
To work collaboratively with colleagues on an ongoing basis to drive optimal operational performance whilst working with the President Asia to ensure consistency across the Southeast Asia regions.
To monitor and identify opportunities for continuous improvement and develop innovative solutions to enhance business practice and demonstrated efficiencies.
To promote the Company ethics and values, focus on what matters to the customer and promote client's insurance brands.
Specific Position Requirements
Experience / Knowledge / Abilities
Sound knowledge of the Insurance market and local factors. (ideally, prior knowledge of claims management process)
Sound knowledge of corporate governance, audit and compliance processes.
Sound financial acumen and knowledge of financial planning and PL accountability.
Sound knowledge of Business Development activity and Sales and Marketing strategies.
Strong commercial acumen gained from operating in a lean service driven environment.
Excellent leadership and influencing skills to motivate and energise others to 'get the job done'.
Excellent organisational skills to manage a varied workload and competing demands.
Strong commercial acumen to demonstrate credibility in the market place and manage operations in an effective way.
Strong communicator - is articulate, shows tact and diplomacy, respecting local cultures and customs.
Strong analytical and decision making ability in order to analyse information / problems correctly and make sound judgements, timely decisions.
Ability to lead change in such a way that helps others to overcome barriers and fully engage in driving new initiatives.
Excellent business development / relationship management skills to maintain existing client list and win new work.
Relevant insurance or claims background with professional qualifications.
Key Working Relationships
President Crawford Asia
Crawford Business Unit Managers per country for the Asia Region
Crawford operational staff
Key Crawford Behaviours
Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers'
circumstances, problems, expectations, and needs
Organisational / Time Management :
Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
Communication / Interpersonal Skills :
Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
Responds to requests for information, emails and returns telephone calls promptly and professionally
Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations;
learn new skills, perform work in different ways; willing to be flexible.
Team work : RESTORE Values
Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives.
Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect.
Willingness to transfer knowledge and skills as appropriate.
Exemplify and demonstrate commitment to the Crawford RESTORE values of, Respect, Empowerment, Sustainability, Training, One Crawford, Recognition and Entrepreneurial Spirit .