Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Senior Technical Account Manager (TAM) provides dedicated services designed to improve customer IT operational health in assigned accounts, under the Premier Support program.
Responsible for evangelizing Adobe Solutions with enterprise and corporate customers by engaging as the point of contact for all technical support, as well as delivering dedicated services, standard methodology advice and guidance, and being the customer’s technical advocate within Adobe.
Key elements of the role include preparing a Service Delivery Plan with customers to run the delivery activities needed to support customers early in their implementation cycle, balance risk, and maximize value in Adobe technology adoption.
In addition, partner with Customer Support leaders, you will field questions, log and work high priority issues, and handle critical issues while working with the extended Adobe Support team (Customer Support, Consulting and Engineering).
The over-arching goal is to ensure that you understand your customer’s specific technical requirements and are able to anticipate and avoid issues, identify and mitigate against risk and contribute to a successful implementation and partnership with Adobe.
Providing your customers with proactive information relating to products or technologies within your area of responsibility as well as regular status reporting are a part of this valuable service.
When necessary, you may go onsite to expedite the resolution of a technical issue, or as part of an overall Customer experience improvement exercise.
Team members will be required to fully document all customer cases, customer problem interactions, and customer environment details to ensure complete regular Customer Account reviews.
The objective of this group is to build outstanding Customer Experiences for customers, resulting in customers being very successful using Adobe products.
What you’ll do
What you need to succeed