Customer Service Associate
HONG KONG, Hong Kong

Job Description :

  • Professional Information Business) - One Year Contract
  • Who is my manager?

    Customer Support Supervisor

    What are my accountabilities?

    Ability to communicate with our global customers in both written and spoken Japanese and English within a corporate environment

    Maintain a high degree of customer service for all support queries and adhere to all service management principles and Service Level Agreements

    Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts

    Ensure all relevant procedures are followed from beginning to resolution

    Make independent decisions to resolve customer issues with strong problem solving and negotiation skills

    Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly

    Own a customer case by being the named case manager bringing the case to final conclusion

    Perform administrative functions as may be required in order to fulfil member requirements

    Act as an internal voice of the customer

    Actively seek out opportunities for self-improvement, keeping up with new product trainings and process knowledge

    What do you need from me?

    Speaks native Japanese and fluent in English within corporate environment

    Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone

    Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner

    Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions

    Ability to maintain a positive attitude in an often busy and intense environment

    Strong aptitude and desire to learn new technical systems and applications

    Proficiency with Microsoft Office and web browsing

    Attention to detail and the ability to prioritize and meet deadlines

    Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required

    Positive outlook on change and flexible approach to team-based work environment and structure

    Desire to grow with the company

    College degree required

    Must be flexible to work on weekend and public holidays when assigned. (5 days work)

    How do I apply?

    Dow Jones offers an exceptional opportunity to work for one of the world’s leading financial and business news companies.

    We invite interested candidates to submit in confidence a cover letter and detailed resume stating your qualifications, contact details and current and expected salary via our Career Site.

    Dow Jones , Making Careers Newsworthy

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

    EEO / AA / M / F / Disabled / Vets .

    Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and / or interview process.

    If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam dowjones.

    com . Please put Reasonable Accommodation" in the subject line.


    Job Category : Customer Service / Support Group

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