Team Lead, Authentication & QA
Hong Kong, China

Role Description

The Team Lead, Operations (Authentication / QA) is responsible for overseeing the day-to-day operations for the Authentication and Quality teams.

A key responsibility will be to ensure staffing is aligned for the near term and future business to support the labor requirements delivering quality assurance and on-time shipments.

S / he will work interactively with the business teams as they develop short and long-term growth strategies.

Responsibilities :

  • Supervise the Authentication and Quality team members for the overall operations of these areas
  • Lead improvement activities for authentication and quality and will also support continuous improvement
  • Prepare standardized work procedures and facilitate effective communication of procedures to affected areas
  • Develop training documents (SOP’s) and facilitate training
  • Providing Quality Metrics for team members at all locations
  • Communicating metrics to leaders and holding individuals accountable
  • Establish team member staffing to meet the daily business demands, quality and productivity targets.
  • Ensure accurate and on-time fulfillment and shipment of all customer orders
  • Develop a certification plan for the authentication team to maximize the number of items qualified for processing
  • Analyze production metrics and recommend process and system improvements to increase quality and lower cost
  • Supervise and train the Authentication Team to optimize quality, productivity, and costs
  • Develop, implement and maintain standard operating procedures
  • Create, maintain and foster a safe and team-based work environment
  • Provide reporting on daily, weekly and monthly key performance metrics
  • Work cross-functionally with all departments to identify, develop and execute on process improvements
  • Basic requirements :

  • Experience in quality control, inventory management, or a related field
  • Proven leadership experience
  • Flexibility to work AM & PM shifts & weekends
  • Lean / Six Sigma / continuous improvement experience strongly preferred
  • Working Conditions :

  • The Authentication Centre is a warehouse environment with working conditions found in a typical warehouse setting. Team members may be regularly exposed to dust, odours, and noise.
  • Required safety equipment includes gloves and protective eyewear. Shirts with sleeves are recommended, though not required.

  • Team members in this environment will be required to stand, walk, bend, stoop, turn, and pivot more than 75% of the time.
  • Physical Requirements :

  • May lift up to 50 - 100 pounds
  • Ability to operate a pallet jack, baler, compactor, box erector, dunnage machine and / or tape machine
  • Specific vision abilities include close vision, distance vision, colour vision, peripheral vision, depth perception and ability to adjust and focus
  • Good sense of balance
  • Good eye-hand-foot coordination
  • Ability to assess weights and judge distances and heights
  • Ability to work in varying temperatures, depending upon season
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