The Team Lead, Operations (Authentication / QA) is responsible for overseeing the day-to-day operations for the Authentication and Quality teams.
A key responsibility will be to ensure staffing is aligned for the near term and future business to support the labor requirements delivering quality assurance and on-time shipments.
S / he will work interactively with the business teams as they develop short and long-term growth strategies.
Supervise the Authentication and Quality team members for the overall operations of these areas
Lead improvement activities for authentication and quality and will also support continuous improvement
Prepare standardized work procedures and facilitate effective communication of procedures to affected areas
Develop training documents (SOP’s) and facilitate training
Providing Quality Metrics for team members at all locations
Communicating metrics to leaders and holding individuals accountable
Establish team member staffing to meet the daily business demands, quality and productivity targets.
Ensure accurate and on-time fulfillment and shipment of all customer orders
Develop a certification plan for the authentication team to maximize the number of items qualified for processing
Analyze production metrics and recommend process and system improvements to increase quality and lower cost
Supervise and train the Authentication Team to optimize quality, productivity, and costs
Develop, implement and maintain standard operating procedures
Create, maintain and foster a safe and team-based work environment
Provide reporting on daily, weekly and monthly key performance metrics
Work cross-functionally with all departments to identify, develop and execute on process improvements
Basic requirements :
Experience in quality control, inventory management, or a related field
Proven leadership experience
Flexibility to work AM & PM shifts & weekends
Lean / Six Sigma / continuous improvement experience strongly preferred
Working Conditions :
The Authentication Centre is a warehouse environment with working conditions found in a typical warehouse setting. Team members may be regularly exposed to dust, odours, and noise.
Required safety equipment includes gloves and protective eyewear. Shirts with sleeves are recommended, though not required.
Team members in this environment will be required to stand, walk, bend, stoop, turn, and pivot more than 75% of the time.
Physical Requirements :
May lift up to 50 - 100 pounds
Ability to operate a pallet jack, baler, compactor, box erector, dunnage machine and / or tape machine
Specific vision abilities include close vision, distance vision, colour vision, peripheral vision, depth perception and ability to adjust and focus
Good sense of balance
Good eye-hand-foot coordination
Ability to assess weights and judge distances and heights
Ability to work in varying temperatures, depending upon season