Req ID : 182247 APAC HRS Lead
Reporting to Head of International HR Services (HRS), the HRS APAC Lead is responsible for the efficient, best in class HRS services and team management in his / her region.
He / she is responsible for maintaining and improving employee experience by overseeing the HRS processes. The position holder ensures that the HRS processes are compliant with the labor and tax legislation of the countries, internal policies, agreed upon procedures and is responsible for their overall enhancement.
He / she works closely with the Talent and People Partner Leader(s) for the given region(s). The job holder develops departmental plans, including business and organizational priorities.
Provides leadership to the supervisor and the professional staff. Identifies applications of functional knowledge and existing methodologies to complex problems.
Manages a team across several countries and is accountable for their performance.
Responsibilities / Main tasks :
Leads the regional HRS organization in accordance with HRS strategic directions, goals, and objectives
Manages the regional HRS team on various transactional processing of employee data to ensure the highest data quality and compliance with service level agreements
Oversees the design and continuous improvement of processes and protocols
Ensures delivery of comprehensive metrics for all supported processes
Proactively stays up to date on employee policies, benefits and resource developments, continuously evaluating and implementing updates to local practices / protocols and resource / reference tools as appropriate
Participates in enterprise wide HR and HRS projects and initiatives and drives initiatives to improve processes, standardize delivery, and ensure a best-in-class customer care
Serves as escalation point for issue resolution and provide subject matter expertise to aid in escalated decision making
Coordinates and works closely with regional Talent and People Partner Leaders and team for improving processes, policies, and systems
Ensures staff maintain a "Customer Care" orientation and "Quality Mindset" with employees and business clients
Acts as backup to the professional HRS staff
Perform other duties as required
Proven work experience in related field of several years (5 6). International work experience is a plus
Managerial experience of teams of at least 10 people located across different countries
Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS) Workday knowledge preferred
Excellent communication and interpersonal skills
Flexibility and resilience, forward looking and positive attitude
Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment
Fluent English AND at least another language knowledge from the region