Responsible for Supply Chain operations in Hong Kong including Customer Service and Supply Chain management (including but not limited to demand / supply planning, inventory planning, in-bound management, warehousing, transportation & distribution.
Ensure performance of required functions within established budgetary and operational guidelines. Coach and develop team members.
Establish departmental policies and budget.
Internal : All local functions. GLP, global and regional QA, global packaging team, Global Customer Service
External : Customs, Third party logistic service providers, Forwarders etc.
Overall responsible for all Hong Kong Supply Chain operations. Review operational results in the areas of safety, quality, cost and schedule and initiate changes to address non-conformities
Manage 3rd party customer service provider. Ensure order entry accuracy, customer satisfaction (NPS) and proper handling of customer and consumer complaints.
Manage 3PL to ensure smooth warehousing and distribution operations. Ensure SOP’s are properly followed and monitor 3PL performance on a regular basis.
Owner of finished goods inventory in Hong Kong. Lead S&OP process to generate accurate rolling monthly forecasts. Ensure sufficient product supply with the right level of inventory (DOS).
Foresee supply issues and communicate to CLT in a timely manner.
Represent Supply Chain in CLT and actively contribute as a valued business partner.
Owner of Hong Kong Supply Chain budget.
Coach, develop and retain Hong Kong Supply Chain team members through feedback, counselling, training and timely communications.
Perform other projects as assigned.
University educated in business or related disciplines. MBA is a plus.
8-10 years of supply chain, customer service or quality compliance experiences with proven track record in multi-national company, ideally in a managerial position.
High proficiency of English and Cantonese communication a must.
Strong organizational, communication, negotiation and interpersonal skills.
Understanding of health care or pharmaceutical / medical industry is a plus however we are open to candidates with strong FMCG background.
Ability to contribute as a member of a commercial management team providing leadership.
Strategic thinking in terms of business orientation and customers’ insights.