Call Center Supervisor/ Team Leader (5 days)
Talent Connect
Laichikok, Kowloon
5天前

Responsibilities :

  • To provide various customer services supports
  • Prepares hotline performance report
  • To ensure operation quality to achieve KPI targets
  • Works closely with Quality Assurance Team to perform periodic review on team service quality
  • Handle complex and complaint calls escalated from the team
  • Leads the team to provide comprehensive solution and executes empowerment guideline
  • Requirements :

  • Excellent customer service mindset, result oriented, and with passion to achieve success
  • 3-5 years relevant experience in customer / member services and / or loyalty programme, in which 1-2 years at supervisory level, managing team size of over 10 staff
  • Strong leadership skills, detail-oriented, and well-organized with good analytical skills
  • Strong communication and interpersonal skills
  • Good command of spoken English and Cantonese and written English and Traditional Chinese
  • Interested parties, please send your detailed CV with expected salary in MS Word format to jobs talentconnect.com.hk

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