Helpdesk Officer

DFI零售集團

葵涌, 香港

6小时前

source : Dairy Farm

The Job

Attend the helpdesk calls and take action according to the helpdesk escalation procedures

Sort out problem over the phone and perform problem logging

Keep track on the logged helpdesk problem status

Gather and handle all service requests from users

Compose services level statistics reports on regular basis

Prepare memos for internal communications to stores

Administrate stores’ IT asset management and keep up-to-date the store equipment list

Manage and schedule installation, refurbishments, disconnection and stores closure

Arrange equipment deliveries between warehouse and stores

Prepare, handle and process Purchase Order & Invoice of stores equipment purchases

Coordinate with vendor and handle the reconfiguration & repairing of different electronic devices in stores

The Person

Form 5 or above with 2-3 years of customer service experience

Good command of spoken / written English & Chinese, fluent in Mandarin would be an advantage

Excellent telephone manner

Strong interpersonal & communication skills

Patient to listen and willing to learn

Proactive and outgoing with capability to work under pressure

Familiar with store operations and procedures in an advantage

Well versed in MS Office, including Excel, Access and Windows XP, Chinese word processing

Shift duty maybe required during non-office hours / Sat / Sun / public holidays

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