Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Support supervisor to lead a small team of 10 staff to supervise daily transactions and monitor staff performance to ensure adherence to SLA agreed with BUs in terms of standard service turnaround time, accuracy and correctness and comply to bank policies and regulatory requirements especially for customer acceptance requirements;
Handle internal / external customer enquiries and timely and ensure responsive problem solving / escalate to supervisor for enquiries from branches and other units / parties within benchmark;
Provide periodic operational reports and management reports as required;
Perform checking and reconcilement of general ledgers and other system records on timely basis;
Provide suggestions to the supervisor on ways to improve the efficiency and quality of services;
Assist team leader to streamline the workflow and update the operation manual;
Assist team leader to prepare the BCP Plan and conduct drill test to ensure operations will not be interrupted due to disaster;
Act as various coordinator as assigned by supervisor;
Assist team leader to promote the staff awareness on regulatory and compliance requirements and internal control standards;
Assist team leader on periodic risk based self assessment and ensure exception / non-compliance issues are truly reflected in respective management reports and assist to rectify any outstanding issue properly and timely;
Provide support in ad-hoc project and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations;
Escalate to supervisor for material issue or incident;
Assist team leader to promote staff morale and team culture in order to build up an efficient, knowledgeable and professional back-
end operation support team;
Train back-up staff and supervise staff resources on daily operations among team members effectively;
Provide guidance and support to subordinates and monitor actual performance to provide quality services to customers;
Maintain self-development to ensure meeting the challenge on change of business and operation environment;
Maintain effective allocation of resources within the team using MTK;
Knowledge of consumer banking practices & procedures ;
Specialized academic qualifications or experience in general banking operations is an advantage ;
Minimum 3 years experience in consumer banking operations in supervisor role with people management experience;
Strong data analytical skill with knowledge to conduct big data analysis
Good skill to prepare power point presentation
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.