Business Process Improvement Manager
The Hong Kong Jockey Club
Hong Kong

The Department

The Club has identified a number of Strategic Projects to ensure the continued growth of the Club into the future. The projects include addressing the asset health issues of the racing facilities in Shatin and also to improve the capacity of existing infrastructure with the aims of enhancing owners, members and customers experience as well as operations.

The department, Corporate Programme Management Office (CPMO), provides an effective standard of project management to all Strategic Projects within the Club.

Also CPMO contributes to a rigorous planning and creation of operating models that enhance efficiency and efficacy of our operations.

You will :

  • Assist in developing a new Racing Operating Model by assessing the current work processes of the Racing Operations Model and Non-Racing support functions and incorporating improved operating procedures in the new operating model;
  • Plan, implement and project manage business process improvement in the Club using industry best practices for Capabilities Mapping.
  • Apply process re-engineering techniques, e.g., parallel processing, and optimisation principles to establish the appropriate improvement solutions.
  • Focus on alignment mapping of the current state (as-is) KPIs and processes to newly designed processes and improved KPIs.
  • In the redesign of the process, opportunities for productivity and efficiency gain along the value stream will also be identified with improvement recommendations;
  • Design , manage and monitor process stability post implementation to ensure the variance of the improved process is within control limits.
  • Develop a framework or methodology that integrates process optimisation, capabilities review and systems requirements.
  • Develop the tools and programmes to drive process improvement projects and facilitate change management associated with the improvement or re-design.
  • Develop improved metrics and KPIs for the optimised process to track and monitor their effectiveness.
  • Deliver operational excellence through the deployment of quantified and benchmarked improvement objectives covering delivery of business value productivity and efficiency.
  • You should have :

  • relevant tertiary qualifications in Business, industrial engineering, operations management, IT or Finance
  • at least 10 years of demonstrable experience as a hands-on project lead in business process improvement or optimisation projects
  • knowledgeable and experience in Operations Management
  • Six Sigma Black Belt qualification is preferred
  • strong project management, facilitation and stakeholder management skills
  • strong numerical analysis and statistical analysis capabilities
  • excellent with MS Excel, Excel for Six Sigma, Powerpoint, and Visio
  • Terms of Employment

    The level of appointment will be commensurate with qualifications and experience. A contract employment will be offered to the successful candidate.

    Contract renewal will be subject to mutual agreement between the Club and the individual.

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