Overseeing personnel, including receptionists, kitchen staff, and office employees. Monitoring employee performance and conducting regular evaluations to help improve customer service.
Collecting payments and maintaining records of budgets, funds, and expenses. Welcoming and registering guests once they arrive.
Resolving issues regarding hotel services, amenities, and policies. Organizing activities and assigning responsibilities to employees to ensure productivity.
Creating and applying a marketing strategy to promote the hotels services and amenities. Coordinating with external parties, including suppliers, travel agencies, and conference planners.
Evaluating hotel performance and ensuring compliance with health and safety rules. Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.