Tracking Code757Job Description
Casa Communications Ltd. is a division of Casa Systems, Inc. who is recognized as a leading provider of next-generation broadband distributed and virtualized architectures in mobile, fixed telecom and cable networks.
As the original supplier of commercially deployed CCAP systems that deliver voice, video, and data over a single port, Casa continues a tradition that brings leading edge solutions to hundreds of service providers around the world.
At Casa Systems, our mission is to deliver ultra-broadband solutions that keep families, communities and the world connected.
We harness our passion for innovation to drive technological solutions that allow service providers to do amazing things that improve the way we live.
We are seeking the services of a Manager, Systems Engineering (APAC) to join our growing international team. The Manager, Systems Engineering will work remotely from their home office based in Hong Kong, Malaysia, Singapore, or Taiwan and will travel extensively throughout the designated region to carry out the essential duties and responsibilities of the position.
The Manager, Systems Engineering will impact the organization by interfacing and working closely with our prospects, customers, partners, sales and sales engineering colleagues within the APAC regions to drive the achievement of sales objectives from existing customers and prospect accounts across the region.
Customer satisfaction as well as revenue generation, protection and growth are key goals for the role. This is a highly visible, customer interfacing position.
ESSENTIAL DUTIES & RESPONSIBILITIES :
As the Systems Engineering leader of the APAC team, the SE Manager will work closely with the VP of Sales, APAC to assist in the achievement of sales objectives and customer satisfaction (pre & post sales) from existing customers and prospect accounts across the region.
Work remotely to build and manage a technical team to advance the company’s status as a leading provider of ultra-broadband software-centric solutions that transform networks from the edge to the core;
including, CCAP, DAA, PON, vBNG, Small Cells (end to end mobile access solutions support 3G and 4G cellular as well as Wi Fi, LTE A, 3.
5GHz CBRS and Multefire access), Ultra-Broadband Axyom Virtual Software Platform, SeGW (security gateway), HNB-GW (Home Node B Gateway) and HeNB-GW (Home eNode B Gateway) solutions;
H(e)MS (Home Node B / Home eNode B Management System); ePDG; WAG (Wi Fi Access Gateway); EPC and 5G technological solutions.
Coach new and existing System Engineers.
Technical ownership of the assigned end user account(s), partners including solution positioning, proposals, presentations, installation and maintenance & troubleshooting of company products.
Support APAC Sales and Systems Engineering on strategic technical activities within the region.
Develop and present relevant product, solution value and solution differentiation to customers and prospects, including their senior management and members of their technical staff.
Manage the qualifying evaluation process of our products and solutions at end user locations from beginning to end, and support partners in doing the same for their customers and prospects.
Respond to technical inquiries from prospects, customers, partners and sales colleagues.
Responsible for managing installation of product at customer sites, training and continued customer support with the assistance of the corporate HQ support team.
Provide timely and effective feedback to management and other members of the account team regarding account status, product issues, and possible improvements in company products and approach.
Assist company sales and partner sales and systems engineers during trials, product installations and upgrades.
Provide support in answering RFI’s and RFP’s.
Build and maintain a technical relationship with the customer as a trusted advisor and subject matter expert.
Lead and oversee the technical communication to and from our Engineering and Product Management colleagues in the US Headquarters.
Support and advance the company’s quality efforts and procedures for continuous improvement.
Travel frequently to key customers within the APAC region to complete duties.
Undergraduate degree in Telecommunications, Computer Science, Electronics or related discipline. Master’s degree preferred.
10+ years’ experience in System Engineering support roles with increasing levels of responsibility.
5+ years’ experience creating and leading Sales / Systems Engineering organizations. Demonstrated organizational and leadership excellence.
Experience deploying and supporting virtualized fixed mobile convergence solutions specifically for MSO, MNOs, MVNOs, MOSs & telcos, and managing solutions offering converged voice, data & video.
Extensive knowledge of GTPV1 / V2, Ethernet, TCP / IP, IP Routing, UMTS, LTE / EPC access / core, IPSEC, GRE, multicast, unicast, QoS / QoE, RF, C-RAN and PON technologies.
Results driven leader by example with a strong technical, clear communication and organizational acumen to oversee the company’s Systems Engineering organization based throughout the designated region.
Strong written and verbal communication skills. Able to interface effectively with customers, senior management, and staff.
Strong presentation skills.
Exceptional organizational and analytical skills. Able to identify and resolve issues in timely manner.
Self-starter, who thrives in a fast-paced and changing environment, is able to motivate teams to deliver excellence under pressure.
Fluent in the English, both verbal and written.
Existing technical relationships in the cable, telco, or satellite video industry end user accounts.
Strong technical and business knowledge with complementary skills to understand the customer’s business and technical drivers and challenges.
Able and willing to travel throughout the designated region to meet business objectives.
Industry related certifications are highly desired.
This position will be an independent consultant position. The independent consultant will be responsible for paying own taxes and securing own benefits.
Job LocationHong Kong, Hong Kong SAR ChinaPosition TypeFull-Time / Regular