Senior Customer Care Specialist
China Mobile Hong Kong Co. Ltd.
Hong Kong

Job Description

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx : 941) (NYSE : CHL), which ranks 65th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring.

At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Responsibilities :

  • Provide professional and courteous customer service to walk-in customers at Customer Centre
  • Handle customers’ enquires / complaints at service counters on all company products and services
  • Understand customer needs, establish and maintain good customer relationship by providing one-stop customer care services
  • Input and maintain accurately customer record and related transaction
  • Implement customer retention programs and identify the cross-selling opportunities
  • Act as a trainer of Customer Handset Workshop
  • Collect feedback from customers and give suggestions for on-going service improvement
  • Responsibilities :

  • Completion of Secondary School or above
  • Minimum 1 years relevant experience in customer service field, preferably in telecom / service industry
  • Customer service oriented, cheerful and pleasant personality
  • Willing to work under pressure, independent and self-motivated
  • Excellent communication, interpersonal, and problem solving skills
  • Strong interest in telecommunications products and services. Experienced in using Smartphones and data related products with popular APPs is a definite advantage
  • Good command of both spoken English and Chinese, Putonghua preferable
  • Proficiency of MS office and Chinese Word
  • Good knowledge of computer and mobile devices is an advantage
  • Good knowledge of MS Excel, familiar with Chinese Word Processing will be added advantage.
  • Others :

  • 8.75 hours per day (including 1 hour meal break)
  • 5-day per week in shift pattern (including Sunday and Public Holiday)
  • What you enjoy :
  • Double pay
  • Double pay
  • Discretionary bonus
  • Life insurance
  • Medical insurance
  • Annual leave
  • Birthday leave
  • Birthday gift
  • Marriage leave
  • Compassionate leave
  • Staff discount
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