Customer Service Officer - Business Banking
Hang Seng
Hong Kong, Asia Pacific
12小时前

Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are currently seeking a high calibre professional to join our team as a Customer Service Officer .

Principal Responsibilities

  • Support Relationship Managers in delivering efficient and quality service to customers
  • Act as major contact point with customer's support functions to ensure smooth account operations
  • Assist Relationship Managers in handling customers from different business parties and find the right solutions for customers
  • Contact customers to build relationship and respond to enquiries on account or operational matters
  • Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
  • Prepare monthly performance reports for management and handle daily exception reports
  • Assist Customer Service Manager in dealing with requests and perform general office administrative duties
  • Requirements

  • Customer focused and have strong interpersonal and problem solving skills
  • Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems such as Online Banking System and Customer Relationship Management System
  • Good understanding on credit assessment or operations, approval process, and security documentation is preferred, but not essential
  • Fluent in spoken and written English with knowledge in Putonghua is an advantage
  • Proficient in using Outlook, Microsoft Word, Excel, and PowerPoint
  • To be considered for this role, the relevant rights to work in Hong Kong is required.

    You’ll achieve more when you join HSBC.

    www.hsbc.com / careers

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    Issued by The Hongkong and Shanghai Banking Corporation Limited.

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