Senior Services Manager - Global Trade and Receivables Finance
HSBC Group
Hong Kong, China


Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs.

Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high caliber professional to join our team as Senior Services Manager .

Principal responsibilities

  • Maintain and improve the delivery of superior customer service by actively driving operational performance.
  • Manage operational resources effectively to meet strategic objectives of the business.
  • To ensure Knowledge retention in the process by continuously developing and training staff and ensure there is a successful framework of career progression plan in place.
  • Ensure all transactions are processed within the appropriate Sanctions and Financial Crime Risks framework
  • Monitor the output of the implementation and effectiveness of Global strategic initiatives on trade systems for achievement of long term objectives.
  • Ensure smooth implementation of new systems as well as ongoing upgrades enhancements
  • Share any best practices with regional and country teams.
  • Requirements

  • Excellent knowledge and experience in trade products, operations, trade cycle and customer service
  • Good understanding of customer groups and supporting business initiatives
  • Good understanding of operational risk related to the underlying Trade Transactions
  • Strong interpersonal, influencing and communication skills
  • A good team player who possesses good interpersonal and communication skills
  • Strong organizing and time management skills
  • Can work independently and quickly, with good attention to detail and solutions oriented
  • Good command of spoken and written English desirable
  • Self motivated with initiatives to take on new and additional responsibilities
  • You’ll achieve more when you join HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


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