Handle customer enquiries and complaints via inbound call, live-chat or email
Handle follow up works with branches or internal teams for resolving customers' requests
Prepare reports for service improvement
Conduct quality check to ensure service quality is delivering to customer
Ad-hoc tasks assigned by team head
Minimum Form 5 standard with at least 1 year servicing experience preferred
Fresh graduation is welcome
Good command of written and spoken English, Putonghua and Chinese
Self-motivated and flexible to meet changing work situations
Customer-oriented, good communication and interpersonal skills
Basic PC Skills
Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.