(Senior) Customer Service Officer (CS focused)
China Construction Bank
Hong Kong

Main Responsibilities

  • Handle customer enquiries and complaints via inbound call, live-chat or email
  • Handle follow up works with branches or internal teams for resolving customers' requests
  • Prepare reports for service improvement
  • Conduct quality check to ensure service quality is delivering to customer
  • Ad-hoc tasks assigned by team head
  • Requirements

  • Minimum Form 5 standard with at least 1 year servicing experience preferred
  • Fresh graduation is welcome
  • Good command of written and spoken English, Putonghua and Chinese
  • Self-motivated and flexible to meet changing work situations
  • Customer-oriented, good communication and interpersonal skills
  • Basic PC Skills
  • Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

    All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.


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