The Client Onboard Ops Analyst 2
Hong Kong, Hong Kong

The Client Onboard Ops Analyst 2is responsible for facilitating the end-to-end onboarding process for Citi Private Bank clients.

A subject matter expert expects to have knowledge in Private Banking Know Your Customer (KYC), Account Opening, and Documentation Review, including Credit Document, e.

g., Guarantee, Charge, or ISDA . Candidate is required to timely deliver client account opening requests, profile review & approval, and able to ensure comply with internal policy and regulatory requirements.

The objective of the analysts role is to deliver a seamless Client Onboarding experience for Global Wealth Management clients.

Responsibilities :

  • Responsible for Private Bank Client onboarding activities covering : account opening, documentation review & approval of KYC profile in accordance to internal guidelines & procedures.
  • Responsible for Private Bank Client's Structure Review and other Account Maintenance request by facilitating with multiple teams from different regions.
  • Expect the knowledge in conducting Credit Document review covering Guarantee, Charge, ISDA, or relevant Credit doc.
  • Facilitate the Discretionary Account opening by liaison with related NAM or EMEA regional teams covering Citi Investment Management and MACS services
  • Focus on timely, accurate and high quality delivery of all tasks, and support the business in client onboarding perspective and account maintenance related enquiries.
  • Ensure effective governance of tasks and processes with reference to internal policy and regulatory requirements
  • Engage with Business, AML, Compliance, and Legal stakeholders to support client onboarding including implementation of new processes and provide guidance & subject matter expertise while required
  • Work in partnership with Regional / Global teams to implement new policies and guidelines, and work towards developing consistent process and best practices
  • Engage in ongoing transformation to strengthen overall client onboarding controls including strategic program roll outs and system enhancements
  • Has the ability to operate with limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Ensure a strong and robust processing environment with effective controls
  • Embark on continuous on the job training or end to end product knowledge
  • Act as SME to senior stakeholders and / or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • At least 2 years of relevant experience in Client Onboarding
  • Proven ability to make effective and timely decisions
  • Highly motivated, persistent and able to work in a high volume, time sensitive, high risk environment
  • Fast learner, strong attention to detail, and willingness to go the extra mile
  • Capable of multitasking and eager to learn in a fast changing and challenging environment
  • Consistently able to anticipate and respond to customer / business needs
  • Demonstrated ability to build and cultivate partnerships across business regions
  • Good interpersonal and communication skills. Able to engage with people effectively and confidently across all levels
  • Clear and concise written and verbal communication skills
  • Able to strive under pressure and open to work staggered hours / weekends / public holidays
  • Proficient in Microsoft Office applications and written / spoken English and Chinese
  • Education :

  • Bachelor's / University degree or equivalent experience
  • Job Family Group : Customer Service

    Job Family :

    Institutional Client Onboarding

    Time Type :

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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