Meltwater (HK) - Client Success Key Account Analyst (Hong Kong, Macau, Taiwan)
Meltwater (HK)
Hong Kong
6天前
source : Happyer

Who we're looking for

Meltwater (HK) is looking for a Client Success Key Account Analyst (Hong Kong, Macau, Taiwan) to join the team!

What you will be doing

  • Cooperate with Key Account Managers to develop and maintain strong relationships with clients from a multitude of industries to ensure maximum satisfaction and retention levels
  • Partner with various departments, including Business Development, Client Insights, Engineering and Marketing to not only deliver the best client experience, but also to resolve any client issues
  • Serve as the primary contact for key clients to solve problems related to product features, technical issues, reporting deliverables and platform optimization
  • Alert and provide real-time insight to clients immediately if there are any crises, important events and critical trends
  • Liaise between Client Insights team to conduct media analysis and research
  • Play an integral role of working cohesively with the Client Insight team to ensure all deliverables are completed in good quality and well within deadlines
  • Develop workflows with Managing Director to ensure maximum platform engagement and usership, which includes constant training, proactive consultation for product and process improvement
  • Achieve team targets for client response times, service level and customer satisfaction, as established by Managing Director and Client Experience Director
  • Who you are

  • University Degree of any disciplines
  • Relevant experience in market research, data analysis, B2B client facing role is preferred
  • Fluent in written and spoken English and Cantonese is a must. Mandarin is preferred
  • Exceptional verbal and written communication skills
  • Strong customer focus and ability to deliver great customer experiences
  • Excited about working with mainstream and social media data
  • Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment
  • Ability to analyze data and draw meaningful insights that drive decision-making
  • Strong problem solving skills and ability to quickly grasp and break down problems
  • Openness to feedback and dedication to consistent self-improvement
  • You must be currently residing in Hong Kong
  • What we offer

  • Awesome coworkers
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Fun, ambitious and international working environment
  • Flat hierarchy and strong support groups
  • Global presence with opportunity to travel
  • Gym Allowance
  • Fun team outings
  • Vibrant office space and well-stocked pantry
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