Service Delivery Analyst
IHS Markit
Hong Kong - Causeway, Hong Kong Island

Service Delivery Analyst

Purpose : We are looking for a Service Delivery Analyst who can deliver results in a fast-paced environment. The Service Delivery Analyst will collaborate with team members from several departments to ensure the successful completion of implementation projects as well as ongoing production work.

Responsibilities, Duties and Tasks :

  • Drive successful completion of new client implementations on our legacy software platforms for leading private capital firms
  • Engage in deep dialog and discovery with clients to understand their current business processes
  • Collaboratively work with peers for solutioning client requests
  • Multi-task, handling multiple projects simultaneously
  • Work hand in hand with clients and Private Markets team members from multiple departments to design, iterate and agree on new, transformed business processes
  • Deliver best-in-class’ solutions that exceed client expectations
  • Aid the broader team with the translation of financial documents
  • Qualifications, Requirements and Preferences :

  • BA or BS Degree; Business, Accounting or Finance preferred
  • Experience with IHS Markit proprietary software (e.g. QVAL, iLevel and iVal) is helpful.
  • Possess the highest ethical standards and a strong work ethic, willing to go the extra mile with a hands-on attitude
  • Ability to engage with clients confidently and authoritatively
  • Strong oral and written communication skills
  • Fluent (read / write) in both English and Chinese
  • Detail-oriented; able to multi-task; strong organizational skills and ability to document processes
  • Strong knowledge of Microsoft Excel including VLOOKUP, HLOOKUP, Indexing, offset matching
  • Conceptual understanding of the SaaS business model
  • Deep understanding of financial modeling, reporting and analysis
  • A familiarity with Venture Capital and / or Private Equity companies a plus
  • Exposure to back / middle office operations within a private capital firm a plus
  • For information please click on the following links :

    IHS Markit Business Code of Conduct

    EEO is the Law

    EEO is the Law Supplement

    Pay Transparency Statement

    Current Colleagues

    If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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