Customer Success Manager
Cornerstone OnDemand
Hong Kong

you will...

  • Facilitate the transition out of implementation to Go-Live and support the Customer’s drive towards self-sufficiency
  • Manage a portfolio of Customers and make certain a high level of satisfaction with the solution is achieved
  • Complete assigned tasks for Customers outside of assigned portfolio
  • Lead Customers through the incubation process
  • Create a tailored plan to ensure Customer success and achievement of incubation / engagement metrics
  • Conduct regular meetings with Customers and make recommendations to provide continued success with talent management processes, workflows, and system configuration
  • Develop a consultative relationship with each Customer and work in conjunction with Sales and Account Management providing solution planning support
  • Educate Customers on self-service tools, release process, and other Customer programs to ensure a successful partnership
  • Advise Customers of process / system risks based on organizational constraints and develop solutions to mitigate risks
  • Engage the appropriate consultants and technical resources as necessary
  • Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership
  • Maintain expert level knowledge of each of the Cornerstone OnDemand cloud offerings and configuration options. Required to pass all internal written Cornerstone OnDemand product certification exams
  • Consideration for privacy and security obligations
  • You’ve got what it takes if you have...

  • 5+ years of experience using Cornerstone OnDemand application or comparable product; high level of skill with the application
  • Fluency in Cantonese, Mandarin and English
  • Highly detail-oriented and able to manage multiple projects simultaneously
  • Organized and methodical with excellent follow-up to ensure Customer expectations and deadlines are met
  • Our Culture :

    Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are.

    When people ask what our team is about, we point to our core values : champion customer success, bring our best, achieve together, get stuff done, and innovate every day.

    We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team.

    We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate.

    So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!


    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。