Facilitate the transition out of implementation to Go-Live and support the Customer’s drive towards self-sufficiency
Manage a portfolio of Customers and make certain a high level of satisfaction with the solution is achieved
Complete assigned tasks for Customers outside of assigned portfolio
Lead Customers through the incubation process
Create a tailored plan to ensure Customer success and achievement of incubation / engagement metrics
Conduct regular meetings with Customers and make recommendations to provide continued success with talent management processes, workflows, and system configuration
Develop a consultative relationship with each Customer and work in conjunction with Sales and Account Management providing solution planning support
Educate Customers on self-service tools, release process, and other Customer programs to ensure a successful partnership
Advise Customers of process / system risks based on organizational constraints and develop solutions to mitigate risks
Engage the appropriate consultants and technical resources as necessary
Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership
Maintain expert level knowledge of each of the Cornerstone OnDemand cloud offerings and configuration options. Required to pass all internal written Cornerstone OnDemand product certification exams
Consideration for privacy and security obligations
You’ve got what it takes if you have...
5+ years of experience using Cornerstone OnDemand application or comparable product; high level of skill with the application
Fluency in Cantonese, Mandarin and English
Highly detail-oriented and able to manage multiple projects simultaneously
Organized and methodical with excellent follow-up to ensure Customer expectations and deadlines are met
Our Culture :
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are.
When people ask what our team is about, we point to our core values : champion customer success, bring our best, achieve together, get stuff done, and innovate every day.
We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team.
We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate.
So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!