Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Ensure implementation of corporate Operational Risk Management (ORM) policies and standards
Enhance risk government and risk & control awareness in Support Units.Work with Technology and Operations (T&O) Risk Management Team and Regional Consumer Banking Operations Risk Management Team to establish operational risk best practices in Support Units.
Align the risk and control management mechanism and framework of the 3 Support Units in Consumer Banking Operations, Wealth Management Operations and Customer Centre
Assist management in assessing operational risk issues
Provide advice to Support Units in developing risk control measures
Ensure timely completion of quality risk and compliance self-assessment (RCSA) and provide guidance on the identification / assessment of risks and controls.
Monitor and ensure proper issues and action plans arising from the RCSA are tracked to completion.
Monitor timely reporting / escalating of risk events / significant incidents and perform action tracking to ensure timely issue resolution
Facilitate Support Units to provide feedback from regulators, compliance and audits.
Conduct regular review on operational risk metrics (e.g. RCSA, Key Risk Indicator, major risk events etc) and assessing the effectiveness of mitigation measures
Review and validate risk events reported for factual accuracy, proper categorization of event, cause, effect, and ensure that proper action plans are established to correct and prevent event from recurring.
Recommend preventive measures for key risk event.
Enhance the policies and procedures in accordance to the latest regulatory requirements and change of internal workflow and processes.
Engage in major projects and initiatives, and assess pre and post implementation operational risk review and provide advice of risk mitigation measures to Support Units.
Act as Person-In-Charge (PIC) in regulatory reporting, internal and external audits
Facilitate Support Units in response to internal and external audits andcompliance enquiries
Minimum of 15 years of experience in banking industries, with exposure in control, compliance, audit / risk management or relevant experience
Minimum 10 years’ in managing and leading position
Familiar with SFC and the HKMA regulatory requirements.Wealth management and private banking experience would be an advantage
Familiar with Operational Risk Management Framework
Experience in liaising and managing senior and regional stakeholders
Experience in regulators’ onsite and offisite review