SVP, Risk & Control, Consumer Banking Operations
DBS Bank
Queen's Road Central, Hong Kong, China

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Ensure implementation of corporate Operational Risk Management (ORM) policies and standards
  • Enhance risk government and risk & control awareness in Support Units.Work with Technology and Operations (T&O) Risk Management Team and Regional Consumer Banking Operations Risk Management Team to establish operational risk best practices in Support Units.
  • Align the risk and control management mechanism and framework of the 3 Support Units in Consumer Banking Operations, Wealth Management Operations and Customer Centre
  • Assist management in assessing operational risk issues
  • Provide advice to Support Units in developing risk control measures
  • Ensure timely completion of quality risk and compliance self-assessment (RCSA) and provide guidance on the identification / assessment of risks and controls.
  • Monitor and ensure proper issues and action plans arising from the RCSA are tracked to completion.

  • Monitor timely reporting / escalating of risk events / significant incidents and perform action tracking to ensure timely issue resolution
  • Facilitate Support Units to provide feedback from regulators, compliance and audits.
  • Conduct regular review on operational risk metrics (e.g. RCSA, Key Risk Indicator, major risk events etc) and assessing the effectiveness of mitigation measures
  • Review and validate risk events reported for factual accuracy, proper categorization of event, cause, effect, and ensure that proper action plans are established to correct and prevent event from recurring.
  • Recommend preventive measures for key risk event.
  • Enhance the policies and procedures in accordance to the latest regulatory requirements and change of internal workflow and processes.
  • Engage in major projects and initiatives, and assess pre and post implementation operational risk review and provide advice of risk mitigation measures to Support Units.
  • Act as Person-In-Charge (PIC) in regulatory reporting, internal and external audits
  • Facilitate Support Units in response to internal and external audits andcompliance enquiries
  • Requirements

  • Minimum of 15 years of experience in banking industries, with exposure in control, compliance, audit / risk management or relevant experience
  • Minimum 10 years’ in managing and leading position
  • Familiar with SFC and the HKMA regulatory requirements.Wealth management and private banking experience would be an advantage
  • Familiar with Operational Risk Management Framework
  • Experience in liaising and managing senior and regional stakeholders
  • Experience in regulators’ onsite and offisite review
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