The Senior Executive, E-Commerce Operations, reporting to E-commerce Operations Manager, has the primary objective to support day-to-day e-commerce operations & e-Commerce sales to reach the ambitious target via different channels and guarantee to provide the prestige brand image & omni-channel clients experiences via on-line flagship boutiques.
E-Commerce Operations Manager, Hong Kong and Macau
For all channels, support the e-Commerce activity including :
Process daily sales order and create sales report
Coordinate & issue tickets for reporting website bugs and enhancements to headquarter
Product assortment, stock, pricing, launching plan by working closely with marketing team
Work with merchandising team on stock forecast
Work with different parties to ensure a smooth process of order fulfilment, packaging, and delivery
Implementation of both global and local E-commerce initiatives and conduct UAT
Ensure service availability of customer support live chat, book an appointment, etc.)
Digital day to day marketing and key campaigns to drive traffic by working with communication team
Operational excellence : logistic, customer services, IT, finance, etc. by collaborating with related partners
KPI, report setup & follow up
Basic web analytics
Optimizing website traffic & conversion rate
Brand Website Optimization
Support on optimization of the Direct To Customer (DTC) navigation and performance by working closely with HQ
Support Manager to work with communication team to customize website contents with local events and wave plan for HK market.
Client Data & Analytics
Work closely with CRM team to enrich client’s data and leverage the data power from our key partners
Based on the client data, to work out CRM campaigns with Manager for Ecom clients
Education & Qualifications
Watch and Jewelry / Fashion / retail / luxury background definitely an advantage.
Minimum 3 years of experience in e-Commerce. Proven success experience in building e-Commerce business via various channels such as DTC, market place, WeChat.
University degree required.
Digital savvy and can think out of the box. Strong passion for web, mobile, technologies to create an exceptional customer experience
With experienced in using Web analytics tools Google Analytics) and tag management tools Google Tag Manager)
Good communication (English and Chinese) and interpersonal skills; effective and persuasive
Ability to work and grow in a complex and multicultural environment
Service and result oriented
Experience in retail sales or customer service in the luxury / high-end goods domain, or in call center / e-commerce related activities
Either Cantonese or Mandarin (mandatory)