Digital Test Coordinator - Retail Banking and Wealth Management
Hong Kong, Hong Kong
source : EFinancialCareers Ltd.

Some careers prize diversity more than others.

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.

It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-

centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Test Coordinator .

Principal responsibilities

  • Responsible for coordination User Acceptance Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile
  • To ensure these meet customer expectations both internal and external, ensuring defects are identified before release
  • Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements.
  • Write and review range of testing documentation.
  • Coordinate testing tasks for specific projects, progress issues and escalate where necessary.
  • Regularly review testing processes in order to identify ways to improve efficiency.
  • Plan and support validation activity for live releases of new services.
  • Coordinate activity of testers on multiple projects and provide support / coaching
  • Establish close working relationships within Digital Centre of excellence
  • Work collaboratively with software delivery and change delivery, Marketing and operational areas
  • Review test documentation and provide coaching and feedback to colleagues
  • Adoption and use of testing standards and processes
  • Chair and attend project update meetings, deliver project updates and escalate any known issues and concerns
  • Adherence to mandatory objectives
  • Alignment of activity to departmental governance
  • Requirements

  • Excellent knowledge and experience of the testing process
  • Good knowledge of the digital channels, and strong awareness of customer expectations
  • Excellent awareness of technology and the internet including browsers, operating systems and devices
  • Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.
  • Good communication skills, both written and verbal, to explain complex issues
  • Good decision making skills to be able to evaluate importance of defects found during testing, based on impact
  • Enthusiastic and self-motivated
  • Innovative having the ability to approach things differently or do different things to deliver goals
  • Ability to influence and challenge to ensure that customer needs are represented
  • You'll achieve more when you join HSBC.

    Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


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