Assistant Branch Operations Central Support Manager - Hang Seng Bank (HK)
HSBC Group
Kowloon, Hong Kong
5d ago


A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Branch Operations Central Support Manager

Retail Distribution Branch Operations Management

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers.

With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking high caliber professionals to join our Branch Operations Management Department as Assistant Branch Operations Central Support Manager .

Principal responsibilities

  • Engage existing customers in the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD) profile review
  • Review and conduct CDD Profile Review to ensure the completeness of CDD / KYC information with supporting documentation are complied with the Bank’s CDD (Customer Due Diligence) requirement before submitting the case for management approval.
  • Support the Manger on the daily operations among Central Support Team.
  • Review and check for accuracy and completeness of new account opening applications and conduct regular briefing to frontline of the common errors spotted from quality check programme
  • Engage in Global Standard related projects and remediation programme
  • Participate in Financial Crime Compliance related process / procedure reviews for customers with an aim to comply with regulations or group policies
  • Collaborate with branches, relationship managers and key stakeholders on CDD and FCR weaknesses and deficiencies identified and remedial action to be taken
  • Qualifications

  • University Degree in a related discipline or other relevant qualifications
  • Minimum 2 years’ retail banking experience, preferable with exposure in retail banking business and knowledge of related regulatory requirements and guidance
  • Strong attentiveness to detail, compliance and control orientation
  • Good communication and interpersonal skills, with sound knowledge of application software such as MS Excel and Access and advantage
  • Proficiency in both English and Chinese, and fluency in Putonghua and advantage
  • Strong desire to learn and able to work in Agile environment
  • Ability to adopt a growth mindset and proactively identify and bring about change opportunities
  • Great sense of ownership and serving mindset to ensure efficient and effective customer service processes
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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