Assistant Client Relations Manager
Hang Seng Bank Limited
Mongkok, Hong Kong


A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Client Relations Manager (MPF) Insurance Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965.

Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our department as Assistant Client Relations Manager (MPF).

Principal Responsibilities

  • Manage a portfolio of MPF customers for the achievement of business targets and sustainability of business
  • Identify business opportunities through existing customer contact to maximize the sales and penetration of MPF business
  • Build up close relationship with existing clients and handle customer enquires on MPF issues
  • Keep abreast of market trends and assist in formulating and implementing business plan
  • Conduct client appointment and member briefing to capture business opportunities
  • Ensure the customer services excellence to both internal and external customers
  • Qualifications

  • University degree in Business Administration, Marketing or a related discipline
  • Passes in the Insurance and MPF Intermediaries Qualifying Examinations as well as HKSI licensing examinations is a must
  • Minimum 3 years’ customer service experience, with good knowledge of MPF business
  • Strong self-motivation and customer service orientation, with the ability to work independently and under pressure
  • Good communication and interpersonal skills
  • Proficiency in both English and Chinese, with good knowledge of application software
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Candidates with less experience will be considered for the position of Senior Executive, Client Relations.)

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