Senior Claims Specialist (Individual Medical)
AIA Careers
Hong Kong, HK


Provides high-quality claims services on all line business, including Life, Accident & Health and General Insurance which are in line with the Company and department goals.

Roles and Responsibilities

  • Carries out detailed assessments in line with established standards, procedures and guidance provided. Approves claims within designated authority level and makes recommendation to senior
  • Handles enquiries and complaints from customers, agency force, other departments and other insurance regulatory bodies and recommend for improvement plan
  • Assists team manager to handle regular claim reports in order to monitor the claims operational flow for SSM and HK and recommend for improvement plan
  • Provide training / coaching for current and new hires (SSM and HK) for the use of system and assessment skills to ensure high-
  • quality claim service delivery to our customers

  • Provides administrative supports in claim issues (SSM and HK) and participates in projects or assigned by immediate manage in order to meet business requirement
  • Provides claims training support agency, distributor and other working partners
  • Job Requirements

  • University / College graduate plus 2 years experience OR
  • Form 5 graduate plus 6-8 years related experience
  • Preferable to have achieved FLMI and ALHC
  • Knowledge of PC operation is preferable
  • We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking Apply Now for our processing.

    All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.

    The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.

    It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.

    AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.

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