Temporary Operations Assistant (Hot...
Besteam Personnel Consultancy Limited

F6 or above, at least 1-2 years’ working experience in customer services, hotline handling or related discipline.

Knowledge in medical network, healthcare or insurance would be an advantage

Fast learner, customer-service mindset, self-discipline, attention to detail, good time management, can work under pressure

Good telephone manner, communication and interpersonal skill

Fluent in Cantonese, good command of verbal and written English; Mandarin / Putonghua will be a plus.

Good computer skills

Key Responsibilities :

Handle customers’ calls, emails and faxes for medical service enquiries and complaints in professional, timely and effective manner.

Perform data entry in systems and maintain service records and logs

Follow up and co-ordinate with network clinics, internal departments and external customers for various matters

Provide other administrative support as assigned.

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