Client Facing Technology Manager
Willis Towers Watson
Hong Kong

The Company

Willis Towers Watson (NASDAQ : WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.

Together, we unlock potential.

The Segment

Corporate risk and broking

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.

The result is a new way of embracing risk that drives superior results.

The Role

Risk Intelligence Central

  • Implementation & Onboarding : administrative support and onboard client on Risk Intelligence Central.
  • Governance & Reporting : especially on adoption and user feedback, connection country, region and global; work with country on the definition and achievement of key performance indicators.
  • Operation : work with operation team to set up operation support for business as usual; communication with global team, and other CFT managers to share best practice and possible improvement based on business needs.
  • Internal Communication, Training & Marketing : newsletter, presentation, event, and opinion sharing, to make sure consensus and implementation among cohorts;
  • marketing campaign for Risk Intelligence Central, incl. email, webinar, social media.

  • Support to Account Planning & RFP : work with account manager and bid management team, respond and preparation on relevant part of Account Planning and RFP.
  • Follow-up relevant data collection and preliminary analysis, to make sure CFT in Asia is line with overall strategy and action plan of Sales and Client management and relevant functions of Asia
  • Affinity

  • Coordination : with global, regional and country teams and champions to execute Affinity strategic business initiatives in country and drive Asia go-to-market plan.
  • Support to Sales & Client Management : prospects and pipelines monitor and report; support on sales preparation, pitch materials, account planning, resource facilitating.
  • Project Management : on selected key Asia Affinity projects throughout the whole life circle, which includes presales, sales, product design, insurer negotiation, implementation, and exit.
  • Training, Knowledge Sharing & Marketing : with support from global team, and insurance market; support marketing campaigns as required.
  • Operation Improvement : plug & play with insurance market on certain products and process to reduce speed to market; pre-alignment with 3rd party service provide to reduce onboarding process.
  • Deep Engagement with Key Stakeholders : i.e. insurance markets, 3rd party technology providers, TPA service providers.
  • 3rd Party Technology

  • Engagement Framework : aligning with all the stakeholders, across relevant teams (LoB, Operation, IT, Compliance, Legal) of country, region and global.
  • Knowledge Center : build up the repository in line with overall Sales & Client Management strategy of Asia.
  • The Requirements

  • Prefer insurance broker background, insurance company background is also fine.
  • Working experiences : WTW colleague first; 5 8 years client facing orientated.
  • Features Team player, executor, communicator.Technology understanding, usage and outcomes from client perspective.General understanding of technology platforms and their business case / outcomes etc.
  • Good skill and tracking record of client-facing : sales, service delivery, project management.Language : English (proficient in both oral and writing), Mandarin and other Asian languages preferred.

    Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.


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