Manager, Branch Operations
Citi
Hong Kong, Hong Kong
21小时前
source : eFinancialCareers
  • The Ops Sup Analyst is an intermediate level position responsible for providing operations support services, including but not limited to;
  • record / documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

    The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

    Responsibilities :

  • Work with different stakeholders to design end to end process flow and control steps for product launch, control enhancement, change in regulatory or internal requirement and process simplification
  • Review and update procedures to comply with internal policies and regulatory requirement.
  • Participate in / Coordinate ad hoc projects for system enhancement, new business initiatives and process improvement.
  • Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
  • Review / monitor the process execution
  • Provide support and answer enquiries to branch staff
  • Provide training and guidance to team members and branch staff
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and / or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing
  • and reporting control issues with transparency.

    Qualifications :

  • 2-5 years relevant experience
  • Proficient in Microsoft Office
  • High level knowledge of related to industry standards and practices
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Education :

  • Bachelor's degree / University degree or equivalent experience
  • Job Family Group : Operations - Core

    Job Family : Operations Support

    Time Type : Full time

    Full time

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi .

    View the " EEO is the Law " poster. View the EEO is the Law Supplement .

    View the EEO Policy Statement .

    View the Pay Transparency Posting

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