Mortgage Application Manager
Standard Chartered Bank
Hong Kong, Hong Kong, Asia
4天前

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Strategy

  • To anticipate the changing mortgage market needs and to initiate processing innovation to strengthen the Bank’s competitive position in the mortgage market.
  • To safeguard the Bank’s interest on securing documentation for the credit facilities by maintaining an duel control among the mortgage operations teams.
  • Business

  • To handle special projects on new mortgage products and on-going operation to retain the Bank’s existing customers and attract new target customers.
  • To provide a high quality and reliable support and advice to various stakeholders (including product, Sales, etc) on the mortgage related queries and matters.
  • To streamline workflow and procedures and introduce automation process in order to cope with the ever changing needs of the market and ongoing expansion of businesses.
  • Processes

  • To ensure the system data and maintenance of those mortgage loan products are enforceable and strengthen the position and interest of the Bank.
  • To provide full operational support to various business initiatives as driven by Value Streams and / or other service delivery channels.
  • People and Talent

  • To manage the teams to ensure high quality of service, effective risk control and efficient operation are maintained at reasonable cost.
  • To balance and to allocate suitable manpower and resources for different business seasons according to marketing conditions and needs.
  • Risk Management

  • To assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR in the teams.
  • Governance

  • To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Frontlines
  • Business, Sales & Branch Channel
  • Retail, Priority & Business Banking
  • Product Team
  • Service Delivery / Fulfilment Teams
  • Customer Assistance
  • Credit Initiation
  • Operations Risk Management
  • Human Resources
  • Finance Division
  • Legal and Compliance
  • Customer Relations / Service Quality / CEPG
  • Information System
  • Group Technology / ATOS Origin / Salmat
  • System & Support
  • External

  • Solicitor & law firms
  • Valuation companies
  • Insurance Companies
  • Mortgage loan-sub-participation and securitization investors
  • Outsourced vendors
  • GBS (Chennai, TJ & KL hub)
  • Government Bodies

  • Hong Kong Mortgage Corporations
  • Hong Kong Housing Authority
  • Hong Kong Housing Society
  • Hospital Authority
  • Government Treasury
  • Trade and Industry Department
  • Rent & Rate Department
  • Small Claim Tribunal
  • Hong Kong Monetary Authority
  • Trans Union / CCRA
  • QUALIFICATIONS :

    Microsoft Office Excel, English and Chinese typing

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